Privacy Policy

1. What we collect

When you purchase a report we collect:

• Your name, email address and, where required, phone number.
• Birth details — date, time and place of birth — for you and, for a compatibility report, for the second person.
• Your order history and the reports generated for you.
• Payment confirmation from Razorpay. We never receive or store your card or bank details.
• Technical data such as IP address, device and browser type, and pages visited.

2. Birth details are sensitive

Birth details are personal data and we treat them as sensitive. They are used to compute your chart and produce your report, and for nothing else. We do not sell them, and we do not use them for advertising.

If you submit another person’s birth details for a compatibility report, you confirm you have their permission to do so.

3. How we use your information

• To compute your chart, produce your report and deliver it to you.
• To process your payment and send order confirmations and delivery notices.
• To respond to your support requests.
• To detect and prevent fraud and abuse.
• To meet legal, tax and regulatory obligations.

4. Who we share it with

We share information only where necessary:

• Payment processing (Razorpay).
• Hosting, email delivery and computation providers acting on our instructions.
• Where required by law, or to establish, exercise or defend legal claims.
• In connection with a merger, acquisition or sale of assets.

5. No sale of personal information

We do not sell your personal information to third parties for their own marketing purposes.

6. Retention

We keep your order records and reports for as long as your account exists, so you can re-download them, and thereafter for as long as required to meet legal, tax and accounting obligations.

7. Your rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, object to or restrict processing, request portability, or withdraw consent.

To exercise any of these, email [email protected].

8. Account deletion

You can request deletion of your Oracular account from within our apps. Deletion applies across all Oracular services, may take 90 days or more to complete across active systems and backups, and is permanent.

Deletion results in the loss of access to reports you have purchased. No refund or credit is provided for deleted accounts.

9. Security

We take reasonable technical and organisational measures to protect your information. No system is perfectly secure and we cannot guarantee absolute security.

10. International transfers

Your information may be processed in countries other than your own. Where it is, we take steps to ensure it remains protected in line with applicable law.

11. Children

Our shop is not intended for anyone under 18 and we do not knowingly collect personal information from children.

12. Cookies

We use cookies and similar technologies to keep you signed in, remember your preferences and understand usage. You can control cookies through your browser settings.

13. Changes

We may update this policy. Material changes will be posted here with a revised date.

14. Contact

Privacy questions: [email protected]