Cancellation & Refund Policy

1. All sales are final

We do not offer refunds, returns, cancellations or exchanges for reports once an order has been placed. Each report is computed and written specifically for you from the details you submit, and work begins as soon as your order is received.

This policy applies to all digital products sold through the Oracular shop, including individual reports and bundles.

2. What we will put right, at no cost

We stand behind the accuracy of the computation and the delivery of what you paid for. Contact us and we will remedy any of the following free of charge:

• A factual error in the computed chart — a placement, dosha, yoga or dasha period that does not match the birth details you supplied.
• A report that is incomplete, corrupted, unreadable, or in the wrong language from the one you selected.
• A report you cannot access, or a broken link or PDF.
• A report that has not arrived well outside the stated delivery window.
• A reissue at no cost if you later supply an exact birth time for a chart that was cast without one.

3. What is not covered

The following do not qualify for a replacement or a refund:

• Birth details that turn out to be incorrect, approximate or guessed. The chart follows the data you gave us.
• Disagreement with an interpretation, prediction or conclusion. Astrological interpretation is a matter of judgement, not a defect.
• A prediction that does not come to pass. We make no guarantee of any outcome.
• Sections presented as approximate because you told us your birth time was unknown. That is a stated assumption, disclosed in the report.
• Change of mind, accidental purchase, or buying the wrong report. Please check before you pay.
• Delay within, or shortly beyond, the stated delivery window.

4. Duplicate and failed payments

If you are charged twice for the same order, or money is taken for an order that was never created, contact us with your order reference and we will return the duplicate or failed amount in full.

5. How to reach us

Email [email protected] with your order reference. We aim to respond within two working days.

Please contact us before raising a payment dispute with your bank — almost everything is resolved faster directly.